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Shipment Tracking Text Messaging Software

Instantly upgrade shipment tracking with intelligent two-way texting that keeps customers informed, reassured, and engaged. Textellent helps automate status alerts, coordinate delivery changes, and reduce support calls, so your logistics operations run smoother and satisfaction stays high.
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Instantly Optimize Shipment Tracking With Text Updates

Customers expect to know exactly where their packages are at every moment. Shipment tracking text messages deliver instant visibility that keeps recipients informed and reduces support inquiries by up to 70%.

Text updates reach customers immediately with delivery ETAs, delays, and confirmations. 98% of texts are read within minutes, making sure your shipping notifications never go unnoticed while building trust through proactive communication that turns deliveries into positive brand experiences.

Achieve Smarter Shipment Tracking With Real‑Time Text

Achieve smarter shipment tracking with real time text alerts that optimize every delivery touchpoint. Turn confusing order status into clear, automated updates that are always in your customers pocket. Intelligent SMS tracking helps your business streamline logistics, reduce manual lookup requests, and enhance post purchase satisfaction while keeping recipients confidently informed from dispatch to doorstep.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Optimize Shipment Tracking With Automated Text Alerts

Transform shipment tracking into a smooth, predictable experience with automated text alerts that keep every step organized. Your customers receive timely shipment milestones straight to their phones, replacing guesswork with clarity.

By coordinating updates through SMS, your operations stay focused, support teams handle fewer where is my order requests, and each delivery journey feels reliable from start to finish.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Transparency and Fewer Inquiries

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FAQs About Shipment Tracking Text Messaging Software

How can shipment tracking texts reduce customer support volume? −
Proactive delivery updates eliminate the need for customers to contact you asking where their package is. Textellent automatically sends tracking notifications at key milestones, cutting support inquiries by up to 40% while keeping customers informed throughout the entire delivery process.
What makes SMS better than email for delivery notifications? +
Text messages achieve 98% open rates compared to email's 20%, and most are read within three minutes of delivery. Customers receive instant alerts about shipping delays, delivery windows, or address issues, allowing them to take action before problems escalate.
Can shipment tracking texts include live package location links? +
Absolutely. Textellent lets you embed tracking URLs directly in your messages so customers can view real-time package status with one tap. This transparency builds trust and reduces anxiety around high-value orders or time-sensitive deliveries.
How do automated tracking updates improve the post-purchase experience? +
Customers stay engaged from checkout to doorstep without any manual effort from your team. Textellent triggers messages when orders ship, when they're out for delivery, and when they arrive, creating a seamless experience that encourages repeat purchases and positive reviews.
Can we customize tracking messages for different shipping carriers or product types? +
Yes. Textellent allows you to personalize message content based on carrier, delivery speed, product category, or customer segment. You can adjust tone, timing, and information depth to match your brand voice and customer expectations perfectly.
Does shipment tracking software work for international deliveries? +
Yes. Textellent supports global SMS delivery and integrates with international carriers to provide consistent tracking updates regardless of destination. Customers receive notifications in their local time zone, maintaining the same high-quality experience across all markets.