Keep customers informed without the phone calls. Order status text messaging turns every shipment milestone into an automatic alert that reaches customers instantly on their preferred channel.
98% of texts get read within minutes. Updates about delays, deliveries, or tracking changes arrive faster than email and create less friction than phone tag. Customers stay in the loop while your team focuses on fulfillment instead of fielding status questions.
Automate notifications for order confirmation, shipping updates, and delivery windows. Segment messages by order type or customer preference. Sync with your order management system so every status change triggers the right message at the right time.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Experience smoother order status text messaging that feels instant to customers and effortless for your team. Replace clunky manual updates with automated, timely messages that clarify what is happening with every purchase.
Make sure your shoppers receive clear, friendly texts that set expectations, reduce uncertainty, and build trust from checkout through arrival.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
