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Customer Feedback Text Messaging Software

Gather actionable insights through instant text conversations with your customers. Textellent streamlines feedback collection with automated surveys, real-time response tracking, and intelligent follow-up sequences that boost participation rates. Capture honest opinions while they’re fresh and turn customer input into business improvements.
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Unlock Actionable Customer Feedback By Text

Customer feedback shapes every business decision, but email surveys sit unread and phone calls go unanswered. Text messaging captures real insights when customers are ready to share them.

98% of texts get read within minutes, and responses arrive 10x faster than email surveys. Textellent helps you collect genuine feedback through the channel customers actually use, turning quick replies into actionable improvements that drive loyalty and growth.

Transform Customer Feedback With Targeted Text Surveys

Transform customer feedback with targeted text surveys that feel natural, timely, and convenient for every customer touchpoint. Replace clunky forms with focused mobile interactions that capture insights in the exact moment of experience. Modernize how your organization listens and reacts as concise text surveys convert everyday conversations into fast improvements that build loyalty and refine every stage of the customer journey.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Experience Instant, Insightful Customer Feedback By Text

Discover how customer feedback text messaging turns everyday interactions into clear guidance for your team. Instead of chasing replies through slow channels, concise texts invite customers to share what really happened and what they need next.

Replies arrive in the natural flow of conversation, giving your organization intuitive insight that can be acted on quickly to refine experiences and build lasting loyalty.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Insights and Better Experiences

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FAQs About Customer Feedback Text Messaging Software

How can customer feedback text messaging improve response rates? −
Text messaging generates response rates up to 45%, far exceeding email or phone surveys. Customers find it convenient to share opinions through quick SMS replies, giving you actionable insights faster than traditional methods.
What types of customer feedback can we collect through SMS? +
You can gather satisfaction scores, product reviews, service ratings, and open-ended comments. Textellent makes it simple to send post-purchase surveys, appointment follow-ups, and experience evaluations that customers actually complete.
Can we automate feedback requests after customer interactions? +
Absolutely. Textellent triggers feedback messages automatically following purchases, service appointments, or support tickets. This eliminates manual tracking while capturing sentiment when experiences are fresh in customers' minds.
How does SMS feedback collection integrate with our existing systems? +
Textellent syncs with your CRM, helpdesk, and analytics platforms to centralize all feedback data. Responses flow directly into your existing workflows, making it easy to track trends, identify issues, and measure satisfaction across touchpoints.
What happens when customers provide negative feedback via text? +
You receive instant alerts for low ratings or critical comments, allowing immediate intervention. Textellent helps you route urgent concerns to the right team members and respond quickly to turn negative experiences into positive resolutions.
Can we segment customers based on their text message feedback? +
Yes. Textellent automatically tags contacts based on their responses, satisfaction levels, and engagement patterns. You can then create targeted campaigns for promoters, address concerns with detractors, or re-engage customers who haven't responded.