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Hotel And Lodging Text Messaging Software

Connect with guests before, during, and after their stay through intelligent text messaging. Textellent streamlines reservation confirmations, handles special requests, and manages check-in details automatically from your business line. Deliver exceptional hospitality with instant responses, automated booking updates, and personalized guest communication that enhances every stay.
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Instantly Connect Guests With Smart Hotel Texting

Instantly connect hotel guests with intelligent text messaging that keeps every stay smooth and on schedule. Coordinate arrivals, room-ready alerts, and service requests with instant responses that feel personal, not robotic. With 98% of texts read within minutes and replies coming 10x faster than email, your staff handles more requests in less time so guests feel taken care of from booking to checkout.

Unlock Seamless Guest Communication For Hotels

Transform guest experiences with hotel text messaging that turns every touchpoint into effortless communication. Send automated booking confirmations, pre-arrival details, and checkout reminders while your team responds to special requests and questions in real time. Guests prefer texting over phone calls by 5 to 1, and your property benefits from faster resolution times that free up front desk staff for in-person hospitality. Create memorable stays through the channel travelers already use daily.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Modernize Guest Stays With Intelligent Hotel Messaging

Elevate hospitality operations with messaging technology that puts guest satisfaction first while reducing workload across your property. Your team delivers prompt answers to dining reservations, housekeeping needs, and concierge services through conversations that build loyalty and positive reviews.
Smart automation handles routine communications so staff focuses energy on complex situations requiring human attention, creating efficiency gains that improve both guest satisfaction scores and operational margins throughout busy seasons.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Reservations and 5-Star Experiences

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FAQs About Hotel and Lodging Text Messaging Software

How can hotels streamline guest communication with text messaging? −
Transform every touchpoint in the guest journey with automated SMS workflows. Textellent enables hotels to send booking confirmations, pre-arrival instructions, and post-stay surveys without manual intervention. This creates a seamless experience that keeps guests informed and engaged from reservation to checkout.
What role does texting play in reducing front desk workload? +
Text messaging handles routine inquiries about amenities, check-in times, and room requests instantly. Your staff can focus on in-person hospitality while Textellent manages common questions through automated responses. This dual approach maximizes efficiency while maintaining personalized service standards.
Can hotels use SMS to increase direct bookings? +
Absolutely. Send exclusive offers and last-minute availability alerts directly to past guests and subscribers. Textellent helps you build a loyal audience that books directly, reducing reliance on third-party platforms and their commission fees.
How does text messaging support upselling opportunities? +
Reach guests before arrival with targeted messages about room upgrades, spa packages, or dining reservations. Textellent tracks guest preferences and booking history to deliver relevant offers at the perfect moment. This personalized approach drives additional revenue without feeling pushy or intrusive.
Can we integrate hotel text messaging with our property management system? +
Yes. Textellent connects with leading PMS platforms to sync reservations, guest profiles, and communication history automatically. This integration eliminates double entry and makes sure every team member has access to the latest guest information.
Is SMS effective for collecting guest feedback? +
Text surveys generate response rates up to 10 times higher than email. Send a quick feedback request right after checkout when the experience is fresh in their minds. Textellent makes it easy to gather insights and address concerns before they become negative reviews.