SMS Marketing for Logistics Companies

Use two-way SMS to confirm deliveries, send real-time updates, coordinate drivers, and keep customers informed with automated communication.

Built for Logistics Companies

  • Send delivery confirmations, driver updates, and scheduling reminders from your company’s main number

  • Automate status notifications, pickup reminders, and customer feedback requests to streamline operations

  • Segment by route, client type, or shipment priority to deliver relevant and timely updates

  • Connect TMS, CRM, or dispatch systems so orders, records, and communication stay aligned

Launch SMS That Customers Actually Read

Logistics moves fast, and clear communication is critical. SMS ensures customers, drivers, and dispatch teams see updates instantly, reducing missed deliveries and improving satisfaction.

95%

of texts are read within 3 minutes

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Everything You Need to Scale SMS

Campaigns and Keywords

Build opt-in lists through booking forms, QR codes on invoices, and client sign-ups. Send delivery promotions, service updates, and customer surveys while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Send automated reminders for pickups, delivery windows, and driver check-ins. After-hours auto-replies confirm receipt, request shipment details, and let clients know when to expect a reply.

Mobile App, Reporting, and Integrations

Dispatchers and drivers never miss a message with the mobile app. Track confirmations, delivery updates, and campaign ROI, and sync everything with your TMS or CRM.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into On-Time Deliveries and Satisfied Clients

FAQs About SMS Marketing for Logistics Companies

What can logistics companies do with SMS?
You can confirm deliveries, send driver updates, notify clients of delays, request feedback, and promote additional services. SMS improves communication across the supply chain.
How quickly do customers respond to texts? +
Most texts are read within minutes, making SMS the best way to ensure customers see real-time delivery updates and important notifications.
Can we use our existing company number? +
Yes. You can text-enable your logistics company’s main number so customers and drivers can text or call the same line. Messages can be routed to dispatch or support teams automatically.
How do after-hours auto-replies work? +
Auto-replies confirm receipt of messages outside working hours, request shipment or tracking details, and inform senders when staff will respond.
Can we segment messages and track results? +
Yes. Segment by shipment type, route, or customer profile. Track responses, confirmations, and feedback to measure performance.
Does this integrate with TMS or CRM systems? +
Textellent integrates with TMS, CRM, and dispatch tools to sync shipment records, customer data, and communication seamlessly.
What about compliance and opt-in or opt-out? +
Customers opt in through booking, QR codes, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free? +
Yes. Logistics companies can start with a 14-day free trial to test SMS notifications, campaigns, and workflows before upgrading.