SMS Marketing for Delivery Services

Use two-way SMS to confirm orders, send delivery updates, coordinate drivers, and keep customers informed with automated campaigns.

Built for Delivery Services

  • Send order confirmations, real-time tracking updates, and delivery reminders from your business line

  • Automate pickup notifications, review requests, and rescheduling options to improve efficiency

  • Segment by delivery type, customer profile, or order frequency to send personalized updates

  • Connect CRM, POS, or dispatch systems so orders, routes, and communication stay in sync

Launch SMS That Customers Actually Read

Delivery customers expect speed and transparency. SMS ensures order updates, driver notifications, and rescheduling options are delivered instantly, reducing failed deliveries and boosting satisfaction.

95%

of texts are read within 3 minutes

98%

of texts are read immediately

70%

of consumers want to text businesses

Everything You Need to Scale SMS

Campaigns and Keywords

Grow opt-in lists via checkout forms, QR codes on receipts, or loyalty programs. Send special offers, service updates, and delivery promotions while tracking redemptions with unique codes.

Reminders and After-Hours Auto-Replies

Send automated reminders for pickups, delivery times, and confirmations. After-hours auto-replies confirm receipt, collect order details, and let customers know when to expect a response.

Mobile App, Reporting, and Integrations

Drivers and managers never miss a customer message with the mobile app. Track replies, delivery confirmations, and campaign ROI, and sync everything with your CRM, POS, or dispatch platform.

Read Our Blog

Woman reading an SMS on her phone

14 Promotional Message Examples to Capture Customers

Keeping in touch with customers is essential for any business looking to succeed. One of...

Read More
woman smiling and looking at her phone

Minimize Missed Appointments With an Appointment Reminder Text

No-shows and last-minute cancellations are major headaches for service-based businesses. Every missed appointment can mean...

Read More
woman texting

Text Message Marketing For Small Business: 5 Best...

One of small businesses’ biggest challenges is maintaining consistent and effective communication with their customers....

Read More

READ

OUR BLOG

tax season marketing

How SMS Fits Into Your Tax Season Marketing Plan

Learn how SMS campaigns can improve your tax season marketing strategy. Discover how Textellent can help you automate SMS messaging.
10 Dental Appointment Reminder Text Examples

10 Dental Appointment Reminder Text Examples

Explore 10 examples of dental appointment reminder texts that will help reduce cancellations and simplify your overall scheduling process.
mass text notification system

Simplify Outreach With a Mass Text Notification System

Learn what a mass text notification system is and how to set it up. Discover how to set up your SMS campaigns successfully with Textellent.

Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

    Learn More >
  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

    Learn More >
  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

    Learn More >
  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

    Learn More >
  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

    Learn More >
  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

    Learn More >

Turn Texts Into On-Time Deliveries and Happy Customers

FAQs About SMS Marketing for Delivery Services

What can delivery services do with SMS?
You can confirm orders, send real-time delivery updates, share promotions, request reviews, and provide rescheduling options. SMS keeps customers informed and reduces failed deliveries.
How quickly do customers respond to texts? +
Most texts are read within minutes, making SMS ideal for time-sensitive updates like driver arrivals, rescheduling, or order confirmations.
Can we use our existing delivery number? +
Yes. You can text-enable your business line so customers can text or call the same number. Messages can be routed to dispatch, drivers, or customer service automatically.
How do after-hours auto-replies work? +
When messages come in after hours, auto-replies confirm receipt, collect details such as order ID or delivery address, and inform customers when to expect follow-up.
Can we segment messages and track results? +
Yes. Segment by delivery type, frequency, or customer profile. Track confirmations, reschedules, and customer satisfaction scores to measure performance.
Does this integrate with dispatch or POS systems? +
Textellent integrates with dispatch platforms, CRMs, and POS systems, syncing orders, customer records, and communication automatically.
What about compliance and opt-in or opt-out? +
Customers opt in during checkout, loyalty sign-ups, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP commands are processed automatically for compliance.
Can we try Textellent for free? +
Yes. Delivery services can start with a 14-day free trial to test SMS updates, campaigns, and communication workflows before upgrading.