SMS Marketing for Order Confirmations

Use two-way SMS to confirm purchases instantly, reassure customers, and reduce support inquiries with automated order confirmation messages.

Built for Order Confirmations

  • Send immediate order confirmations, payment receipts, and shipping updates from your business number

  • Automate follow-ups with tracking links, delivery timelines, and thank-you messages

  • Segment by order type, location, or customer profile to personalize communication

  • Connect CRM, POS, or ecommerce systems so orders, customer records, and conversations stay in sync

Launch SMS That Customers Actually Read

Customers want instant reassurance after placing an order. SMS delivers confirmations in real time, reducing support calls and boosting trust in your brand.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of consumers want to text businesses

Everything You Need to Scale SMS

Campaigns and Keywords

Capture opt-ins during checkout, loyalty sign-ups, or QR codes on receipts. Send confirmations, order updates, and special offers while tracking engagement with unique codes.

Reminders and After-Hours Auto-Replies

Send reminders for order pick-ups, shipping updates, or delivery windows. After-hours auto-replies confirm receipt of messages, collect order details, and inform customers when to expect a reply.

Mobile App, Reporting, and Integrations

Teams never miss a customer message with the mobile app. Track confirmations, updates, and customer replies, and sync seamlessly with your CRM or ecommerce platform.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Reassured Customers and Fewer Support Calls

FAQs About SMS Marketing for Order Confirmations

How can SMS be used for order confirmations?
You can send immediate purchase confirmations, payment receipts, tracking information, and thank-you notes. SMS keeps customers informed and reduces confusion.
How fast do customers receive SMS confirmations? +
Most texts are read within minutes, giving customers instant peace of mind after placing an order.
Can we use our existing business number? +
Yes. You can text-enable your current number so confirmations and updates come from the same line customers already trust.
How do after-hours auto-replies work? +
Auto-replies confirm receipt of inquiries after hours, request order ID or details, and provide updates on when a response will follow.
Can we segment messages and track results? +
Yes. Segment by order type, product, or customer history. Track replies, cancellations, and delivery confirmations to measure performance.
Does this integrate with CRM or ecommerce platforms? +
Textellent integrates with CRMs, POS, and ecommerce systems to sync customer records, order data, and communication automatically.
What about compliance and opt-in or opt-out? +
Customers opt in during checkout, sign-ups, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP requests are handled automatically to maintain compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test order confirmations, updates, and automated workflows before upgrading.