SMS Marketing for Online Stores

Use two-way SMS to recover abandoned carts, send promotions, confirm orders, and keep customers coming back with automated campaigns.

Built for Online Stores

  • Send cart recovery reminders, order confirmations, shipping updates, and delivery alerts
  • Automate seasonal promotions, flash sales, and loyalty rewards to increase customer retention
  • Segment by order history, product category, and location to send personalized offers
  • Connect your ecommerce platform, CRM, and marketing tools so data and conversations stay aligned

Launch SMS That Shoppers Actually Read

Shoppers expect instant updates when buying online. SMS delivers confirmations, shipping alerts, and promotional messages within minutes, helping you reduce cart abandonment and drive more sales.

98%

of texts are read immediately

40%

of consumers said they have tried to text a business

68%

of consumers are more likely to join a marketing list when offered an instant coupon

Everything You Need to Scale SMS

Campaigns and Keywords

Use QR codes, checkout opt-ins, and website pop-ups to grow your SMS list. Send product launches, limited-time discounts, and promotional codes, and track results with unique codes.

Reminders and After-Hours Auto-Replies

Recover lost sales with cart reminders and follow-ups. After-hours auto-replies acknowledge customer inquiries, collect order details, and set expectations for follow-up.

Mobile App, Reporting, and Integrations

Never miss a customer message with the mobile app. Track campaign performance, conversion rates, and replies, and sync all data with your ecommerce platform or CRM.

Read Our Blog

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READ

OUR BLOG

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Simplify Outreach With a Mass Text Notification System

Learn what a mass text notification system is and how to set it up. Discover how to set up your SMS campaigns successfully with Textellent.

Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Sales, Repeat Buyers, and Customer Loyalty

FAQs About SMS Marketing for Online Stores

What can online stores do with SMS?
You can recover carts, confirm and ship orders, run flash sales, promote new arrivals, request reviews, and answer quick support questions. SMS keeps customers engaged and boosts retention.
How quickly do customers respond to texts? +
Most texts are read within minutes, so cart recovery nudges, shipping alerts, and promotions are seen right away, improving sales and satisfaction.
Can we use our existing store number? +
Yes. You can text-enable your store’s main line so customers can text or call the same number. Messages can be routed to sales, support, or fulfillment as needed.
How do after-hours auto-replies work? +
Auto-replies confirm receipt when you are closed, capture details like order number or issue, and let the customer know when they will hear back.
Can we segment messages and track results? +
Yes. Segment by purchase history, browsing behavior, or customer type. Track redemptions, conversions, and campaign ROI with unique codes and reporting.
Does this integrate with e-commerce platforms? +
Textellent integrates with major ecommerce platforms and CRMs, syncing contacts, orders, and conversations automatically.
What about compliance and opt-in or opt-out? +
Customers opt in via forms, checkout, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically to ensure compliance.
Can we try Textellent for free? +
Yes. Online stores can start with a 14-day free trial to test campaigns, recovery sequences, and support messaging before upgrading.