SMS Marketing for E-Commerce

Use two-way SMS to recover carts, send promotions, update orders, and build repeat sales with automated campaigns tailored for online stores.

Built for E-Commerce

  • Send abandoned cart reminders, order confirmations, and delivery updates directly to customers
  • Automate promotional campaigns, seasonal offers, and loyalty rewards to increase conversions
  • Segment by purchase history, browsing behavior, and customer lifecycle stage for personalized targeting
  • Connect your online store, CRM, and marketing platforms so customer data and conversations stay in sync

Launch SMS That Shoppers Actually Read

Online shoppers want quick, relevant updates. SMS ensures promotions, shipping alerts, and support messages are delivered instantly, improving engagement and driving more repeat purchases.

95%

of texts are read within 3 minutes

40%

of consumers said they have tried to text a business

30%

of consumers found text most helpful when considering a purchase

Everything You Need to Scale SMS

Campaigns and Keywords

Build opt-in lists with QR codes, website pop-ups, and checkout opt-ins. Send flash sales, new product alerts, and exclusive discounts while tracking redemptions with unique codes.

Reminders and After-Hours Auto-Replies

Recover lost revenue with abandoned cart reminders and purchase follow-ups. After-hours auto-replies acknowledge support inquiries, collect order details, and set expectations for resolution.

Mobile App, Reporting, and Integrations

Never miss a customer message with the mobile app. Track sales conversions, campaign performance, and customer interactions, and sync with your ecommerce platform or CRM.

Read Our Blog

Woman reading an SMS on her phone

14 Promotional Message Examples to Capture Customers

Keeping in touch with customers is essential for any business looking to succeed. One of...

Read More
woman smiling and looking at her phone

Minimize Missed Appointments With an Appointment Reminder Text

No-shows and last-minute cancellations are major headaches for service-based businesses. Every missed appointment can mean...

Read More
woman texting

Text Message Marketing For Small Business: 5 Best...

One of small businesses’ biggest challenges is maintaining consistent and effective communication with their customers....

Read More

READ

OUR BLOG

tax season marketing

How SMS Fits Into Your Tax Season Marketing Plan

Learn how SMS campaigns can improve your tax season marketing strategy. Discover how Textellent can help you automate SMS messaging.
10 Dental Appointment Reminder Text Examples

10 Dental Appointment Reminder Text Examples

Explore 10 examples of dental appointment reminder texts that will help reduce cancellations and simplify your overall scheduling process.
mass text notification system

Simplify Outreach With a Mass Text Notification System

Learn what a mass text notification system is and how to set it up. Discover how to set up your SMS campaigns successfully with Textellent.

Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

    Learn More >
  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

    Learn More >
  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

    Learn More >
  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

    Learn More >
  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

    Learn More >
  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

    Learn More >

Turn Texts Into Sales, Repeat Buyers, and Brand Loyalty

FAQs About SMS Marketing for E-Commerce

What can ecommerce businesses do with SMS?
You can recover abandoned carts, send shipping and order updates, run flash sale campaigns, reward loyal customers, request reviews, and handle support questions quickly. SMS boosts conversions and retention.
How quickly do customers respond to texts? +
Texts are typically read within minutes, which means abandoned cart nudges and flash sale alerts get seen right away. This speed helps capture revenue that would otherwise be lost.
Can we use our existing store number? +
Yes. You can text-enable your existing number so customers use the same line for calls and texts. Messages can be routed to support, marketing, or fulfillment teams as needed.
How do after-hours auto-replies work? +
When customers text after hours, an auto-reply instantly acknowledges the message, requests details like order number, and informs them when they will receive a reply.
Can we segment messages and track results? +
Yes. Segment by purchase history, product category, or customer lifecycle. Track redemptions, clicks, and conversions to measure campaign ROI.
Does this integrate with ecommerce platforms? +
Textellent integrates with major ecommerce platforms, syncing customer data, order history, and communication for a seamless experience.
What about compliance and opt-in or opt-out? +
Customers opt in through website forms, checkout, or keywords. Each SMS includes opt-out instructions, and STOP and HELP commands are handled automatically to maintain compliance.
Can we try Textellent for free? +
Yes. Ecommerce businesses can start with a 14-day free trial to test campaigns, cart recovery, and support messaging before upgrading.