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Feedback Collection Software

Fast, conversational texting shortens the distance between a question and an honest reply. With Textellent, a feedback collection software setup can automate survey links, follow-ups, and reminders through two-way messaging, keeping teams aligned while improving response rates and customer engagement.
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Built for Customer Experience Teams

Modernize feedback collection software with Textellent by capturing post visit surveys, NPS check ins, and service recovery signals through automated two way SMS. Triggers from your CRM or booking tool send links, route replies to a shared inbox, and schedule reminders.

This streamlines follow ups, cuts manual calling, and helps teams spot churn risk faster, lift response rates, and turn insights into higher retention and repeat revenue.

Gather Actionable Insights Quickly

Reduce manual follow-ups with feedback collection software that routes SMS replies into one shared inbox. Automated survey links, reminders, and tagging keep notes organized, make sure nothing gets missed, and shorten the time from response to decision. With cleaner data and fewer handoffs, the team works from the same context and resolves issues faster. Customers get a quick text after a visit with a short link that works on any phone. Simple reply options and auto-confirmations make the process convenient, while timed reminders help busy people respond without extra effort. Two-way SMS keeps communication clear, sends updates when follow-up is needed, and uses personalized fields so messages match the situation for a better overall experience.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Make Sharing Feedback Effortless

Cut response time with feedback collection software that sends SMS survey links right after a visit and keeps the thread in one place. Automated follow-ups and scheduled reminders make feedback easy to give, even on a busy day.

End users get quick texts with short links, clear next steps, and timely updates if follow-up is needed. Personalization fields keep messages relevant, while two-way replies make communication simple and convenient for a better overall experience.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

    Learn More >

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FAQs About Feedback Collection Software

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