Support teams often lose time switching tools, repeating the same updates, and chasing replies. Textellent adds customer service communication software built for business texting, with a shared inbox, templates, and intelligent auto-responses that keep conversations moving.
Automated reminders, status notifications, and drip campaign follow ups reduce no-shows, speed resolutions, and lift engagement. Integrations trigger timely SMS from CRMs and scheduling tools, helping agents handle more tickets per shift while protecting revenue through faster renewals and payments.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Reduce confusion with customer service communication software that sends SMS status notifications and smart reminders the moment something changes. Business texting automation keeps replies fast, messages readable, and next steps clear across every conversation.
Customers get convenient updates on the phone they already use, with personalized texts that confirm details and shorten wait times. Timely reminders prevent missed appointments, while two-way messaging makes it easy to ask a quick question and get a clear answer.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
