Everyday customer interaction software should make SMS follow-ups feel effortless for sales, service, and front-desk teams. Textellent automates lead responses, appointment confirmations, payment reminders, and post-visit feedback texts, so customers get timely updates without manual work.
With a shared inbox, templates, and CRM-triggered workflows, teams handle more conversations per shift, reduce missed appointments, and keep outreach consistent, improving engagement and supporting higher conversion rates.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Customer interaction software streamlines SMS conversations so updates, reminders, and replies arrive quickly and read easily. Business texting automation keeps confirmations, status messages, and follow-ups consistent, reducing missed details and unnecessary back-and-forth.
Customers get convenient, two-way texts that fit their day, with clear next steps and timely reminders. Personalized details like names, appointment times, and payment links make sure each interaction feels relevant and keeps the experience smooth from first message to final update.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
