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Customer Engagement Software

Modern business conversations move fastest on phones, where quick replies and timely reminders cut through crowded inboxes. Textellent adds two-way texting, automated follow-ups, and a shared inbox to a customer engagement software stack, helping teams reduce no-shows, capture leads, and keep outreach consistent across locations.
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Designed for Customer Focused Teams

Every customer touchpoint benefits when customer engagement software centers on SMS. Textellent streamlines lead follow-ups, appointment confirmations, payment reminders, and post-service surveys with automated workflows that make sure messages go out on time and stay personalized.

Teams spend less time copying templates and chasing replies, while the shared inbox coordinates handoffs and reporting. Faster responses and fewer missed appointments boost engagement and revenue across locations.

Drive Stronger Customer Relationships

Fewer handoffs and faster follow-through happen when customer engagement software centralizes business texting in a shared inbox. Automated SMS workflows handle confirmations, follow-ups, and status updates without constant manual sends. With templates, routing, and reporting in one place, the team spends less time switching tools and more time resolving conversations quickly and consistently. Convenient SMS threads keep updates in one place, so scheduling changes, service alerts, and quick questions are easy to manage from a phone. Automated confirmations, reminders, and follow-ups arrive at the right time, reducing missed appointments and missed details. Two-way texting supports faster responses, clearer communication, and personalized interactions based on recent activity, creating a smoother overall experience.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Deliver Personalized Experiences Instantly

Turn quick texts into reliable, personalized conversations with customer engagement software built for SMS automation. Automated replies, smart follow-ups, and event-based triggers keep communication clear and consistent, so updates land at the right moment.

For the end customer, everything stays convenient in one thread: faster answers, simple scheduling changes, timely reminders, and status updates that reflect their last action, making sure each interaction feels relevant and easy.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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FAQs About Customer Engagement Software

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