Tired of chasing updates across email and phone while ticket queues grow? Textellent turns customer contact software into an automated SMS hub for support, with templates, keyword triggers, and scheduled follow ups that make sure customers get timely answers.
Two way texting and a shared inbox streamline handoffs, cut resolution time, and reduce missed appointments. Faster responses lift satisfaction and repeat business, while automation frees agents for higher value cases.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Time-sensitive updates land faster with customer contact software built for business texting and SMS automation. Two-way messaging, smart auto-replies, and scheduled sends help important details reach the right phone number without long email threads.
Customers get convenient, easy-to-read texts with clear context, quick answers, and personalized notes. Timely reminders and status updates reduce missed appointments, cut waiting, and make sure each interaction feels straightforward and considerate.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
