Managing a waitlist shouldn’t mean juggling phone calls and missed connections. Text messaging puts you in direct contact with waiting customers instantly, keeping them informed and engaged until their table or appointment is ready.
98% of texts are read within minutes. Replies come 10x faster than email. 75% of customers prefer texting over phone calls when waiting for service.
Automated updates eliminate manual check-ins. Real-time notifications reduce no-shows. Two-way conversations let customers confirm, cancel, or update their status without tying up your staff.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Discover how text based waitlist management can streamline every step from signup to seating or service. Guests are automatically coordinated in the background while clear SMS updates keep them confident about their place in line. Your team gains a polished system that reduces confusion, cuts crowding, and makes sure each visit feels orderly, calm, and worth the wait.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
