Text-based surveys capture authentic customer sentiment in their own words. Unlike rigid multiple-choice forms, open-ended text responses reveal the why behind opinions, helping you understand pain points, desires, and experiences that numbers alone miss.
Analyze feedback faster with AI-powered sentiment detection and theme clustering. Spot trending issues across hundreds of responses instantly. Segment insights by customer type, purchase history, or satisfaction level to make sure every team gets actionable intelligence they can use to improve products, service, and overall experience.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Unlock more customer feedback by reaching people where they respond fastest text on their phones. Text based customer surveys feel conversational and convenient, so participation rises and dropoff shrinks.
Your teams can optimize questions in real time, follow up immediately, and make sure every interaction is quick yet meaningful, turning higher response rates into clearer decisions and better customer experiences.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
