SMS Marketing for Flight Updates

Use two-way SMS to share flight details, delays, cancellations, and gate changes instantly with automated updates.

Built for Flight Updates

  • Send booking confirmations, gate information, and boarding reminders directly from your airline’s number

  • Automate alerts for delays, cancellations, and rebooking options to keep passengers informed

  • Segment by flight number, loyalty status, or route to deliver accurate and personalized updates

  • Connect CRM, booking, or flight management systems so passenger data and communication stay in sync

Launch SMS That Passengers Actually Read

Flight updates are time-sensitive and critical. SMS ensures passengers get real-time notifications about changes, reducing confusion and improving the travel experience.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of travelers prefer flight updates by text over email or phone

Everything You Need to Scale SMS

Campaigns and Keywords

Collect opt-ins during booking, check-in, or loyalty program sign-ups. Send confirmations, reminders, and real-time updates while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Send reminders for check-in windows, boarding times, and gate changes. After-hours auto-replies confirm passenger inquiries, provide status links, and set expectations for follow-up.

Mobile App, Reporting, and Integrations

Airlines never miss a passenger's question with the mobile app. Track confirmations, responses, and disruptions, and sync seamlessly with flight management and CRM systems.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into On-Time Passengers and Better Travel Experiences

FAQs About SMS Marketing for Flight Updates

How can SMS help with flight updates?
You can notify passengers of delays, cancellations, gate changes, and boarding times. SMS ensures they have the latest details in real time.
How quickly do passengers see SMS flight updates? +
Most texts are read within minutes, making SMS the most reliable way to share time-sensitive flight information.
Can we use our existing airline number? +
Yes. You can text-enable your airline’s number so passengers recognize the sender and trust the updates.
How do after-hours auto-replies work? +
Auto-replies confirm passenger inquiries after hours, provide status links, and set expectations for next available agent support.
Can we segment passengers and track results? +
Yes. Segment by flight number, route, or loyalty program. Track responses, rebookings, and satisfaction scores.
Does this integrate with flight or booking systems? +
Textellent integrates with flight management systems, CRMs, and booking engines to sync data, records, and communication seamlessly.
What about compliance and opt-in or opt-out? +
Passengers opt in during booking, check-in, or loyalty program enrollment. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free? +
Yes. Airlines can start with a 14-day free trial to test flight updates, alerts, and rebooking workflows before upgrading.