SMS Marketing for Booking Confirmations

Use two-way SMS to confirm bookings instantly, reduce no-shows, and give customers peace of mind with automated confirmations.

Built for Booking Confirmations

  • Send instant confirmations for reservations, services, or events directly from your business number

  • Automate reminders, updates, and post-booking follow-ups to streamline communication

  • Segment by booking type, customer group, or location to personalize confirmation messages

  • Connect CRM, POS, or scheduling systems so bookings and communications stay aligned

Launch SMS That Customers Actually Read

Customers want quick reassurance that their booking went through. SMS delivers confirmations instantly, cutting down on phone calls and reducing no-shows.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of consumers want to text businesses

Everything You Need to Scale SMS

Campaigns and Keywords

Capture opt-ins through booking forms, QR codes, and checkouts. Send confirmations, reminders, and promotions while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Follow up confirmations with timely reminders and updates. After-hours auto-replies confirm new booking inquiries, request details, and inform customers when to expect a response.

Mobile App, Reporting, and Integrations

Teams never miss a booking message with the mobile app. Track confirmations, cancellations, and customer replies, and sync seamlessly with your CRM or scheduling system.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Confirmed Bookings and Loyal Customers

FAQs About SMS Marketing for Booking Confirmations

What can businesses do with SMS booking confirmations?
You can confirm reservations, appointments, and event tickets, follow up with reminders, provide reschedule options, and send thank-you messages.
How quickly do customers see booking confirmations by SMS? +
Most texts are read within minutes, giving customers instant reassurance that their booking is complete.
Can we use our existing business number? +
Yes. You can text-enable your existing line so confirmations and customer replies come from the same number they already know.
How do after-hours auto-replies work? +
If customers book outside of business hours, auto-replies confirm the request, gather basic details, and let them know when staff will follow up.
Can we segment messages and track results? +
Yes. Segment by booking type, service category, or customer profile. Track confirmations, reschedules, and customer responses to measure ROI.
Does this integrate with CRM or scheduling systems? +
Textellent integrates with CRMs, POS, and scheduling platforms to sync booking details, customer data, and conversations automatically.
What about compliance and opt-in or opt-out? +
Customers opt in through booking forms, keywords, or QR codes. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test booking confirmations, reminders, and workflows before upgrading.