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Review Request Text Messaging Software

Boost your review collection with automated text campaigns that reach customers at the perfect moment. Textellent delivers personalized review requests, tracks responses in real time, and sends intelligent follow-ups that increase feedback rates. Turn satisfied customers into brand advocates with messaging that feels authentic and drives action.
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Unlock More Reviews With Targeted Text Requests

Reviews fuel business growth, but getting customers to leave them takes the right approach. Text messaging cuts through the noise with direct, personal requests that actually get responses.

Textellent makes review collection effortless with automated campaigns that reach customers at the perfect moment. Send personalized requests, track who responds, and watch your star ratings climb as more satisfied customers share their experiences across Google, Facebook, and other platforms.

98% of texts get read within minutes, and replies come 10x faster than email. When you connect with customers through their preferred channel, you’ll see response rates soar and your online reputation strengthen with authentic feedback that attracts new business.

Achieve More Reviews With Automated Text Invites

Achieve more five star reviews with smart text based review requests that meet customers where they already are. This automated system sends timely invites, follows up without added effort, and keeps your pipeline of fresh feedback consistently growing. Strengthen your online reputation with convenient mobile experiences that feel personal while running in the background for your team.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Transform Review Requests Into Text Conversations

Discover how review request text messaging can turn one way asks into real conversations with your customers. This intuitive platform streamlines outreach so your business can interact through quick texts that feel natural and responsive.

Automated flows coordinate replies, allow teams to handle questions in context, and convert moments of service into lasting loyalty. Make sure every review request becomes an opportunity to strengthen relationships and elevate your online presence.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into More Reviews and Higher Ratings

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FAQs About Review Request Text Messaging Software

How can review request text messaging software boost our response rates? −
Requesting feedback through SMS generates response rates up to 8 times higher than email campaigns. Customers are more likely to leave reviews when the process is simple and arrives on their preferred channel.
What types of review requests can we automate with text messaging? +
You can trigger review requests after purchases, service completions, or delivery confirmations automatically. Textellent lets you customize timing and messaging based on customer behavior, making sure every satisfied customer gets prompted at the perfect moment.
Can we send review requests using our main business phone number? +
Absolutely. Textellent enables your existing business line for SMS so customers recognize who's asking for feedback. This familiarity increases trust and makes customers more willing to share their experiences.
How does text messaging help us collect more positive reviews? +
Texting reaches customers while their experience is still fresh in their minds. You can segment audiences to target happy customers first, then address concerns privately before they become negative public reviews.
Does review request software integrate with our review platforms? +
Yes. Textellent connects with Google, Yelp, Facebook, and other major review sites to streamline the entire process. Customers receive direct links in their text messages, reducing friction and boosting completion rates.
Can we personalize review request messages for different customer segments? +
Definitely. You can customize messages based on purchase history, service type, or customer loyalty level. Textellent allows dynamic fields and conditional logic so every message feels personal and relevant to the recipient.