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Plumbing Company Text Messaging Software

Connect with customers the moment they need you. Textellent streamlines appointment confirmations, emergency service requests, and payment reminders through automated messaging from your business line. Deliver faster response times, reduce no-shows, and keep your plumbing team coordinated with intelligent two-way communication that works around the clock.
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Text Messaging Built for Plumbing Companies

Plumbing emergencies don’t wait for business hours. Text messaging connects you with customers instantly when pipes burst or water heaters fail, creating faster response times that build trust and loyalty.

98% of texts get read within minutes. Replies arrive 10x faster than email. 75% of customers prefer texting over phone calls when booking service appointments or asking quick questions about repairs.

Modernize Plumbing Communication With Text Messaging

Transform appointment scheduling and customer communication for your plumbing business through intelligent text messaging software. Coordinate service calls, send arrival notifications, and collect payments without endless phone tag. Automated reminders reduce no-shows while keeping your technicians’ schedules full. Customers appreciate the convenience of texting photos of leaks or fixtures, helping your team arrive prepared with the right parts and tools every time.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Streamlined Text Messaging Built For Plumbers

Transform the way your plumbing team communicates with customers using streamlined text messaging built for real field conditions. Replace overflowing voicemails with clear, trackable message threads that keep office staff and techs on the same page.

Modernized texting tools make sure confirmations, updates, and follow ups are handled in seconds, helping your plumbers stay organized, arrive prepared, and deliver a smoother experience on every job.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Rapid Fixes and Satisfied Customers

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FAQs About Plumbing Company Text Messaging Software

What makes text messaging essential for plumbing businesses? −
Plumbing emergencies require instant communication, and texting delivers faster response times than phone calls or emails. Textellent helps you coordinate urgent service calls, dispatch technicians, and update customers in real time. Your team stays connected while keeping customers informed throughout every job.
How does Textellent streamline appointment scheduling for plumbers? +
Automated reminders reduce no-shows and last-minute cancellations that cost your business time and revenue. Textellent sends confirmation texts, arrival notifications, and follow-up messages without manual effort from your staff. Customers appreciate the transparency and your schedule stays full.
Can plumbing companies use texting to capture new service requests? +
Absolutely. Customers can text your business number directly to request quotes, report emergencies, or ask questions about services. Textellent captures every inquiry automatically and routes it to the right team member for immediate action. No lead gets lost in voicemail or missed calls.
Does text messaging work with our existing plumbing software? +
Yes. Textellent integrates with popular field service management platforms and CRMs to sync customer data, job details, and communication history. Your technicians access complete conversation threads from their mobile devices while in the field. Everything stays organized in one central system.
Can we send maintenance reminders to customers automatically? +
You can set up recurring campaigns for seasonal maintenance, inspection reminders, and service anniversary messages. Textellent triggers these texts based on customer history and service dates without requiring manual tracking. Proactive outreach builds loyalty and generates repeat business throughout the year.
Is texting customers about plumbing services compliant with messaging laws? +
Textellent handles consent management, opt-out requests, and regulatory requirements automatically to protect your business. Every campaign follows best practices for commercial messaging and customer privacy. You maintain professional communication while staying compliant with industry standards.