Managing customer conversations across SMS, social media, email, and chat creates chaos when teams work from disconnected tools. Omnichannel text messaging unifies every channel into one intelligent platform where context travels with each conversation.
98% of texts get read within minutes while your team maintains complete visibility across touchpoints. Customers text from their preferred channel and receive consistent, personalized responses whether they reach out via Facebook, WhatsApp, or SMS.
Automated workflows route messages to the right team member based on conversation history and customer preferences. Every interaction syncs in real time so sales, support, and marketing stay aligned without switching between platforms or losing critical context.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Experience omnichannel text messaging that keeps every conversation in sync across SMS, social, and messaging apps. Your team coordinates replies from a single workspace so context, history, and preferences stay intact. Customers move between channels without friction while your organization communicates with clarity, consistency, and speed. Make sure every interaction feels connected everywhere for sales, support, and marketing teams.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
