Customer feedback drives loyalty, but traditional surveys get ignored. Text-based NPS surveys deliver response rates up to 209% higher than email, capturing real sentiment while it’s fresh.
Automated follow-ups turn detractors into promoters by addressing concerns instantly. Track scores in real time, segment by customer journey stage, and trigger personalized responses that show you’re listening. 98% of texts get read within minutes, making sure no feedback opportunity slips away.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Your NPS program advances further with targeted text conversations that feel personal at scale. Intelligent messaging sequences gather focused feedback at key moments, highlighting exactly what elevates or erodes loyalty.
Make sure every response leads to a meaningful action by guiding teams to prioritize themes, follow up with relevant offers, and continuously refine experiences that lift your overall score.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
