Maximize guest engagement with hospitality texting that keeps every stay smooth, personal, and on schedule. In hospitality, speed matters for check in updates, concierge requests, and group coordination. 98 percent of texts are read within minutes and replies come 10 times faster than email, while most modern travelers prefer quick texts over phone calls for service and stay details.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Transform how your hotel communicates by connecting guests to your team through two-way text conversations that handle everything from spa bookings to late checkout requests. Text messaging puts personalized service at every guest’s fingertips, letting them reach housekeeping, valet, or dining services without navigating phone menus or waiting at the front desk. Your property gains a competitive edge while guests enjoy the convenience of getting answers and assistance through their preferred communication channel.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
