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Hospitality Business Text Messaging Software

Connect with guests before, during, and after their stay through intelligent text messaging. Textellent streamlines reservation confirmations, handles special requests, and gathers feedback automatically from your primary business line. Deliver exceptional hospitality with timely updates, personalized service messages, and instant guest communication that builds loyalty.
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Maximize Guest Engagement With Hospitality Texting

Maximize guest engagement with hospitality texting that keeps every stay smooth, personal, and on schedule. In hospitality, speed matters for check in updates, concierge requests, and group coordination. 98 percent of texts are read within minutes and replies come 10 times faster than email, while most modern travelers prefer quick texts over phone calls for service and stay details.

Boost Guest Satisfaction With Hospitality Texting

Deliver exceptional guest experiences through instant text communication that handles reservation confirmations, room service orders, and special requests in real time. Modern hospitality thrives on immediate connection, and SMS creates direct channels between your staff and guests throughout their entire journey.Automated messaging reduces front desk workload while maintaining the personal touch that builds loyalty and drives positive reviews.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Experience Hospitality Texting That Elevates Every Stay

Transform how your hotel communicates by connecting guests to your team through two-way text conversations that handle everything from spa bookings to late checkout requests. Text messaging puts personalized service at every guest’s fingertips, letting them reach housekeeping, valet, or dining services without navigating phone menus or waiting at the front desk. Your property gains a competitive edge while guests enjoy the convenience of getting answers and assistance through their preferred communication channel.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Bookings and Exceptional Stays

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FAQs About Hospitality Business Text Messaging Software

How can hospitality businesses use text messaging to improve guest experience? −
Transform every touchpoint of the guest journey with automated confirmations, personalized welcome messages, and instant service requests. Textellent helps hotels, resorts, and restaurants deliver exceptional experiences while reducing front desk workload and improving operational efficiency.
What role does SMS play in managing hospitality bookings? +
Texting eliminates no-shows by sending automated reservation confirmations and timely reminders to guests. Your team can also handle last-minute changes, special requests, and check-in instructions through quick two-way conversations that keep everyone informed.
Can our hotel use its main phone number for guest texting? +
Absolutely. Textellent enables your existing business line for SMS so guests can text the same number they call. This creates seamless communication without forcing customers to remember multiple contact points or download new apps.
How does text messaging help hospitality staff respond faster? +
Messages reach guests instantly with open rates above 98%, far surpassing email performance. Your team can address questions about amenities, dining options, or room service in real time, creating satisfaction that drives positive reviews and repeat visits.
Can we segment guests for targeted hospitality campaigns? +
Yes. Textellent allows you to group guests by stay history, preferences, or booking type to send relevant promotions and updates. Loyal customers might receive exclusive offers while first-time visitors get helpful property information and local recommendations.
Does text messaging software work with hospitality management systems? +
Yes. Textellent integrates with leading property management systems and booking platforms to sync guest data automatically. Conversations, preferences, and campaign results flow between systems so your team has complete visibility without manual data entry.