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Customer Trust Building Text Messaging Software

Build lasting customer relationships through transparent, timely text communication. Textellent automates trust-building touchpoints like order confirmations, delivery updates, and satisfaction check-ins while enabling authentic two-way conversations. Keep customers informed, address concerns instantly, and strengthen loyalty with every message sent from your business number.
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Unlock Text Messaging That Builds Trust

Unlock text messaging that builds trust by giving every customer clear, timely, and respectful communication. Texts are read 98% of the time within minutes, so your messages never get buried. Replies arrive up to 10x faster than email, and 75% of people prefer text to calls, helping your business make sure expectations are aligned and relationships feel transparent.

Transform Text Conversations Into Lasting Trust

Accelerate customer confidence through text messaging that prioritizes transparency and responsiveness at every touchpoint. When communication feels personal and consistent, trust grows naturally. Your team can deliver updates that keep customers informed without overwhelming them, creating relationships built on reliability. Text conversations become the foundation for long term loyalty when every message reinforces your commitment to their experience.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Experience Customer Trust With Every Text

Experience conversations that feel reliable and human with customer trust building text messaging software designed for every stage of the journey. Each message is crafted to communicate clearly, respect preferences, and reduce uncertainty.

Your business can coordinate updates, feedback, and follow ups in one intuitive channel, making sure customers always know what is happening and why it matters.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Confidence and Long-Term Loyalty

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FAQs About Customer Trust Building Text Messaging Software

How does texting help build stronger customer relationships? −
Text messaging creates direct, personal touchpoints that strengthen bonds between your brand and audience. Textellent enables two-way conversations that feel authentic and responsive, building loyalty through consistent, meaningful engagement.
What role does transparency play in trust-building through SMS? +
Transparent communication through text shows customers you respect their time and preferences. Textellent manages consent, delivery confirmations, and clear opt-out options so every interaction reinforces your commitment to honest, straightforward communication.
Can automated messages still feel personal and trustworthy? +
Absolutely. Textellent allows you to customize automated messages with customer names, purchase history, and relevant details that make each text feel individually crafted. Smart automation maintains consistency while preserving the human touch that builds confidence.
How quickly should we respond to customer texts to maintain trust? +
Speed matters tremendously in text communication, with customers expecting replies within minutes rather than hours. Textellent provides tools for instant auto-responses, team routing, and conversation tracking so no message sits unanswered, protecting your reputation for reliability.
Does message frequency affect how customers perceive our brand? +
Yes. Sending too many texts erodes trust while too few makes customers forget about you. Textellent includes segmentation and frequency controls that help you find the perfect balance, keeping your brand top-of-mind without overwhelming your audience.
Can we use texting to recover from service issues and rebuild trust? +
Text messaging provides an immediate channel for addressing concerns and demonstrating accountability. Textellent helps you reach affected customers quickly with personalized apologies, solutions, and follow-ups that turn negative experiences into opportunities for deeper loyalty.