Achieve exceptional customer text support experiences by giving agents instant, organized conversations that streamline every interaction. With 98% of texts read within minutes and replies coming 10x faster than email, customers get the quick help they expect.
Make sure support teams boost satisfaction as 75% of people prefer texting instead of phone calls when resolving issues.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Empower your support representatives with text messaging that revolutionizes how they connect with customers seeking assistance. Agents can juggle numerous conversations at once while keeping every exchange personal and contextually relevant.
This modern communication channel lets your team provide the immediate, conversational help that today’s customers demand, creating memorable service experiences that strengthen loyalty and trust.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
