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Customer Support Representative Text Messaging Software

Deliver exceptional customer experiences through intelligent text messaging that resolves issues faster. Textellent empowers support teams to handle inquiries with automated responses, personalized conversations, and seamless escalation workflows. Keep customers satisfied with instant replies, proactive updates, and efficient resolution tracking from your business number.
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Achieve Exceptional Customer Text Support Experiences

Achieve exceptional customer text support experiences by giving agents instant, organized conversations that streamline every interaction. With 98% of texts read within minutes and replies coming 10x faster than email, customers get the quick help they expect.

Make sure support teams boost satisfaction as 75% of people prefer texting instead of phone calls when resolving issues.

Transform Customer Support Texting Into Real-Time Solutions

Deliver superior support through intelligent text messaging that connects agents with customers in real time. Your team can resolve issues 60% faster while maintaining personal, conversational interactions that build lasting relationships.Transform response times and watch satisfaction scores climb as support representatives handle multiple conversations simultaneously without losing context or quality.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Unlock Smarter Customer Support Text Messaging

Empower your support representatives with text messaging that revolutionizes how they connect with customers seeking assistance. Agents can juggle numerous conversations at once while keeping every exchange personal and contextually relevant.

This modern communication channel lets your team provide the immediate, conversational help that today’s customers demand, creating memorable service experiences that strengthen loyalty and trust.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Solutions and Satisfied Customers

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FAQs About Customer Support Representative Text Messaging Software

What makes text messaging essential for customer support teams? −
Support representatives handle high volumes of inquiries that demand quick resolution and personal attention. Text messaging delivers instant communication with read rates above 95%, allowing your team to respond faster than email or phone calls. Textellent centralizes all customer conversations in one platform, making it simple to track issues, assign tickets, and close cases efficiently.
Can customer support reps automate responses without losing the personal touch? +
Absolutely. You can set up intelligent auto-replies for common questions, send instant acknowledgments when tickets are received, and trigger follow-ups based on resolution status. Textellent lets your team blend automation with human interaction, so customers get immediate answers while complex issues still receive personalized care.
How does Textellent help support teams manage multiple conversations at once? +
Your representatives gain access to shared inboxes, conversation tagging, and assignment features that prevent duplicate responses or missed messages. The platform organizes every thread by customer, priority level, or issue type. This structure allows teams to collaborate seamlessly and resolve cases faster without confusion.
Can we use our main support line for text messaging? +
Yes. Textellent enables your existing business number for SMS, so customers can text the same line they call for support. This eliminates confusion and makes it easier for your audience to reach you through their preferred channel without learning new contact information.
Does text messaging integrate with our helpdesk or ticketing system? +
Yes. Textellent connects with leading support platforms and CRMs to sync conversations, customer data, and ticket history automatically. Every text becomes part of the customer record, giving your team complete context before they respond and eliminating the need to switch between multiple tools.
How do we maintain compliance when texting customers for support? +
Textellent handles opt-in collection, opt-out requests, and consent documentation automatically to keep your communications compliant with TCPA and other regulations. The platform tracks every permission change and applies it instantly across all campaigns. Your support team can focus on solving problems while the system manages legal requirements in the background.