Customer service teams waste hours switching between phone calls, emails, and support tickets while customers wait. Textellent centralizes every conversation into one messaging platform that connects with your existing tools.
98% of texts get read within minutes. Your team can handle multiple conversations simultaneously, automate common responses, and route urgent issues to the right specialist instantly.
Segment customers by issue type or account status. Sync every message with your CRM so context never gets lost. Make sure every team member sees the full conversation history before responding.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Discover how customer service managers can optimize every text interaction to guide agents, sharpen response workflows, and elevate overall service quality. Use centralized messaging oversight to coordinate teams, refine scripts, and make sure conversations stay clear, helpful, and on brand. Empower your operation to turn everyday text exchanges into a powerful driver of loyalty and long term customer value.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
