Customer feedback shapes every business decision, but collecting it shouldn’t drain your time. Text message automation captures real-time insights while your team focuses on what matters most.
98% of texts get read within minutes. Responses arrive 10x faster than email surveys. Automated follow-ups after purchases, appointments, or service visits gather feedback when experiences are fresh, giving you actionable data that drives improvement across every customer touchpoint.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Conversational text messaging unlocks deeper customer insights by meeting people where they already communicate. Automated systems initiate meaningful dialogues that feel personal, not robotic, encouraging honest responses about their experiences. Smart triggers send messages at optimal moments, capturing sentiment when memories are vivid and opinions are most valuable. Your business gains continuous feedback loops that reveal patterns, highlight opportunities, and pinpoint areas needing attention, all without adding workload to your staff.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
