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Customer Feedback Automation Text Messaging Software

Unlock fast, intelligent customer feedback with automated text journeys that streamline surveys and follow ups. Textellent coordinates conversational messaging, smart reminders, and real time responses to boost insights, elevate satisfaction, and make sure no valuable opinion slips through.
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Unlock Automated Customer Feedback By Text

Customer feedback shapes every business decision, but collecting it shouldn’t drain your time. Text message automation captures real-time insights while your team focuses on what matters most.

98% of texts get read within minutes. Responses arrive 10x faster than email surveys. Automated follow-ups after purchases, appointments, or service visits gather feedback when experiences are fresh, giving you actionable data that drives improvement across every customer touchpoint.

Transform Customer Feedback With Automated Text Replies

Intelligent text automation revolutionizes how you gather customer opinions without manual effort. Your system sends perfectly timed messages after interactions, collecting valuable insights while maintaining authentic connections. Automated responses acknowledge feedback instantly, showing customers their voices matter.This seamless approach generates higher participation rates and delivers actionable intelligence that elevates service quality across your organization.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Maximize Feedback With Automated Text Conversations

Conversational text messaging unlocks deeper customer insights by meeting people where they already communicate. Automated systems initiate meaningful dialogues that feel personal, not robotic, encouraging honest responses about their experiences. Smart triggers send messages at optimal moments, capturing sentiment when memories are vivid and opinions are most valuable. Your business gains continuous feedback loops that reveal patterns, highlight opportunities, and pinpoint areas needing attention, all without adding workload to your staff.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Insights and Better Decisions

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FAQs About Customer Feedback Automation Text Messaging Software

How can customer feedback automation improve response rates? −
Automated feedback collection captures opinions immediately after key interactions, when experiences are fresh in customers' minds. This timing dramatically increases participation compared to delayed manual outreach.
What types of customer feedback can we automate through text messaging? +
You can gather post-purchase reviews, service satisfaction scores, product ratings, and Net Promoter Scores automatically. Textellent triggers these requests based on completed transactions, appointments, or delivery confirmations without any manual work.
Can feedback automation help us identify problems faster? +
Absolutely. Real-time alerts notify your team when negative feedback arrives, allowing immediate intervention before issues escalate. This proactive approach transforms complaints into opportunities for recovery and retention.
Does Textellent support different feedback formats beyond simple ratings? +
Yes. You can collect star ratings, multiple choice responses, open-ended comments, or combination surveys through conversational text flows. The platform adapts questions based on previous answers to gather deeper insights efficiently.
How does automated feedback collection integrate with our existing systems? +
Textellent syncs feedback data directly into your CRM, helpdesk, or analytics platforms automatically. This creates a unified view of customer sentiment alongside purchase history and support interactions.
Can we customize when feedback requests are sent to customers? +
Yes. You control timing based on specific triggers like order delivery, appointment completion, or subscription milestones. Textellent makes sure requests arrive at the optimal moment for each customer journey stage.