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Customer Experience Enhancement Text Messaging Software

Revolutionize customer experience with intelligent two-way texting that feels personal at every touchpoint. Textellent helps teams automate replies, coordinate follow-ups, and streamline feedback so every interaction feels timely, thoughtful, and remarkably easy for your customers.
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Unlock Text Messaging That Elevates Customer Experience

Customer experience lives and dies by response time. Text messaging puts you in direct contact with customers on their preferred channel, turning every interaction into an opportunity to build loyalty and drive satisfaction.

98% of texts get read within minutes. Replies arrive 10x faster than email. When customers need support, have questions, or want updates, texting delivers instant resolution that keeps them engaged and coming back.

Transform Customer Experience With Intelligent Text Messaging

Transform customer experience with intelligent text messaging that feels personal at scale and always on. Conversations stay organized, context rich, and easy to manage for every team member. Modernize how your business communicates, automate smart replies, and elevate satisfaction as customers get clear, convenient interactions in the moment they matter most.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Maximize Customer Experience With Proactive Text Messaging

Proactive text messaging positions your business ahead of customer needs, creating seamless experiences that build lasting relationships. Reach customers instantly with timely updates, personalized offers, and helpful reminders that show you value their time.

Every message strengthens trust while reducing support volume, as customers receive the right information before issues arise, keeping satisfaction high and operations running smoothly.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Smiles and Memorable Interactions

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FAQs About Customer Experience Enhancement Text Messaging Software

How can text messaging elevate customer experience? −
Text messaging creates instant touchpoints that customers prefer over email or phone calls. Textellent enables personalized interactions at scale, from welcome messages to post-purchase support, building stronger relationships through every conversation.
What role does automation play in customer experience messaging? +
Automated workflows handle routine interactions while maintaining a personal touch. You can trigger messages based on customer behavior, purchase history, or support needs, freeing your team to focus on complex issues that require human attention.
Can we segment customers for targeted text campaigns? +
Absolutely. Textellent allows you to group customers by preferences, purchase patterns, or engagement levels. Segmented messaging delivers relevant content that resonates with each audience, increasing satisfaction and loyalty.
How quickly can customers expect responses through text? +
Text messaging delivers immediate communication with response rates exceeding 90%. Textellent's platform supports both automated replies and live agent conversations, making sure no customer waits long for answers.
Does text messaging work for collecting customer feedback? +
Yes. SMS surveys achieve higher completion rates than email or web forms. You can send quick polls after purchases or service interactions, gathering valuable insights that help you continuously improve the customer journey.
Can Textellent handle customer conversations across multiple channels? +
Yes. Textellent centralizes SMS conversations alongside your existing communication tools. The platform syncs with CRMs and support systems, giving your team complete visibility into every customer interaction regardless of channel.