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Courier Service Text Messaging Software

Keep deliveries on track and customers informed with intelligent text messaging built for courier services. Textellent streamlines dispatch updates, automates delivery confirmations, and enables instant driver-customer communication from your business number. Coordinate routes, resolve issues quickly, and boost satisfaction with timely notifications.
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Accelerate Courier Messaging, Elevate Every Delivery

Courier operations demand speed and precision at every touchpoint. Text messaging connects dispatchers, drivers, and customers in real time, cutting response delays and keeping deliveries on track.

98% of texts are read within minutes. Replies come 10x faster than email. 75% of customers prefer texting for delivery updates over phone calls.

Accelerate Courier Messaging gives you the tools to manage every conversation from one platform. Text from your business number so customers recognize you instantly. Automate pickup confirmations, delivery alerts, and driver assignments. Sync messages with your dispatch system to make sure nothing falls through the cracks.

Achieve Smarter Courier Communication By Text

Ready to elevate how your courier business communicates? Text messaging delivers instant coordination between your dispatch team, drivers, and recipients. Send automated pickup notifications, route updates, and delivery confirmations that keep everyone informed without phone tag or email delays.Integrate messaging directly with your courier software to streamline operations from first contact to final dropoff. Customers receive timely status updates they can reference anytime, while your team handles inquiries through organized, trackable conversations that boost accountability across every delivery.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Modernize Courier Texting For Every Delivery

Transform how couriers communicate by using dedicated text messaging software built for time sensitive deliveries. Replace scattered calls with organized message threads that keep dispatchers, drivers, and recipients aligned at every stage.

Modernize courier texting for every delivery with automated status prompts, reply templates, and shared inboxes that make sure your team responds fast, reduces confusion, and maintains clear visibility across each route.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Deliveries and Faster Drop-Offs

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FAQs About Courier Service Text Messaging Software

How can courier services use text messaging to improve delivery operations? −
Transform your delivery workflow with automated status updates, real-time driver coordination, and instant customer notifications. Text messaging eliminates phone tag and keeps every stakeholder informed throughout the shipping process.
What makes SMS effective for courier customer communication? +
Customers check texts within minutes, making it perfect for time-sensitive delivery windows and route changes. Your team can confirm addresses, announce arrivals, and collect signatures digitally without delays or missed connections.
Can Textellent help us reduce failed delivery attempts? +
Absolutely. Automated pre-delivery confirmations let recipients reschedule or update addresses before drivers arrive. This cuts wasted trips, saves fuel costs, and improves first-attempt success rates across your entire fleet.
How does text messaging support courier driver efficiency? +
Drivers receive pickup requests, address corrections, and special instructions directly via SMS without switching apps. Textellent centralizes communication so your team spends less time on calls and more time completing deliveries.
Can we send bulk notifications for delivery delays or route changes? +
Yes. Segment customers by route, zone, or delivery window and broadcast updates instantly when weather or traffic impacts schedules. Proactive communication builds trust and reduces inbound support calls during disruptions.
Does Textellent work with our dispatch or logistics software? +
Yes. Textellent integrates with leading dispatch platforms and tracking systems to sync delivery data, customer contacts, and status updates automatically. Your entire operation stays connected without manual data entry.