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Business Communication Software

Today’s customers respond faster to messages that fit into their day, especially when updates and reminders arrive on time. Textellent supports business communication software with automated two-way texting, shared inboxes, and trigger-based follow-ups that reduce missed appointments, speed responses, and turn conversations into revenue.
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Designed for Modern Businesses

Tired of scattered conversations and slow follow-ups? Textellent turns business communication software into a practical SMS hub for lead replies, appointment confirmations, service updates, and payment reminders with automated workflows and two-way texting.

With a shared inbox and integrated triggers, teams spend less time chasing responses and more time closing jobs, reducing no-shows, and boosting repeat engagement that supports steady revenue.

Streamline Internal And External Messaging

Cut message clutter with business communication software that keeps internal notes, customer threads, and follow-ups in one place. Shared inboxes and templates reduce back-and-forth. Automation tied to forms, scheduling, and CRM updates routes conversations to the right teammate. Teams spend less time searching for context and more time resolving requests quickly and consistently. Convenience improves when business texting keeps updates in the same place people already check. Two-way SMS makes it easy to confirm appointments, ask a quick question, or reply without waiting on hold. Automated reminders and status texts arrive on time, with personalized details pulled from bookings or service records. Clear, consistent messages lead to faster responses and a smoother overall experience.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Keep Conversations Organized

Keep threads from getting lost with business communication software built for two-way SMS, templates, and automated follow-ups. Messages stay tied to the right contact, so confirmations, service updates, and payment reminders are easy to find and act on.

Convenience improves when texts arrive where people already look, with clear next steps and timely nudges. Faster replies come from quick-to-read updates and personalized details like appointment times or job status, creating a smoother, more consistent experience.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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FAQs About Business Communication Software

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