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Review Automation Software

Fast, two-way texting keeps customer conversations moving, from post-visit check-ins to quick issue resolution. Textellent connects SMS automation with a review automation software workflow, using reminders, templates, and a shared inbox to collect feedback faster, strengthen loyalty, and support steady revenue.
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Built for Growth Oriented Brands

Modernize review automation software with Textellent by tying SMS follow ups to real customer moments like completed appointments, deliveries, or support closures. Automated two way texts gather feedback fast, route issues to a shared inbox, and send review links when sentiment is positive.

Teams spend less time chasing responses, while higher review volume and faster resolutions lift local visibility, trust, and repeat bookings.

Automate Review Requests Seamlessly

Cut manual follow-ups and scattered inboxes with review automation software that sends SMS requests at the right moment. By routing replies into a shared inbox and applying templates, the team works from one queue, tags issues fast, and keeps compliance and opt-ins organized. Less time spent chasing reviews means more time for service recovery and consistent operations.Convenience comes from a quick text that arrives right after the visit, with a tap-to-review link that works on any phone. Two-way SMS lets people reply in seconds, get clear updates, and receive timely reminders if they forget. Personalized fields keep messages relevant, so the experience feels attentive instead of automated.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Encourage Feedback Without Friction

Speed up post-visit feedback with review automation software that sends a timely SMS the moment the experience is fresh. Automated two-way texting shares a tap-to-review link, follows up with polite reminders, and keeps messages short and clear, so replies come in faster without extra effort.

For the end customer, it feels convenient: a quick text, a simple link, and the option to reply with questions. Personalized details and helpful updates reduce confusion, while well-timed reminders prevent missed requests and make the overall experience more responsive and considerate.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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FAQs About Review Automation Software

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