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Client Satisfaction Software

Customer feedback moves faster when conversations happen where people actually respond. Textellent adds automated two-way texting, reminders, and follow-ups that fit into client satisfaction software workflows, helping teams close loops quickly, reduce no-shows, and surface revenue-ready moments.
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Designed for Client Focused Organizations

Every client-focused team needs client satisfaction software that does more than collect surveys. With Textellent, automated two-way SMS check-ins, appointment confirmations, and post-service feedback links run on schedules or CRM triggers, so responses arrive while the experience is fresh.

A shared inbox and templates cut manual follow-ups, speed issue resolution, and lift rebooking and referral rates through timely, consistent texting.

Measure Satisfaction In Real Time

Live dashboards in client satisfaction software turn texts, replies, and survey links into trackable signals as they happen. Automated SMS check-ins and follow-ups route issues to the right teammate, while templates and a shared inbox reduce back-and-forth. Teams spend less time chasing updates and more time resolving problems, spotting trends, and keeping service consistent.Convenient text updates make it easy to share feedback right after an appointment or delivery. Fast two-way replies provide clear next steps, while timely reminders confirm times, links, and instructions. Personalized SMS messages based on recent activity keep communication relevant, so updates feel helpful instead of repetitive, and the overall experience stays organized and responsive.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Improve Overall Client Experience

Client satisfaction software works best when communication happens in real time, and SMS automation keeps updates easy to follow. With Textellent, two-way business texting supports confirmations, feedback check-ins, and service status updates, so clients get faster responses and fewer missed details.

Convenient texts deliver timely reminders, clear instructions, and personalized follow-ups based on recent activity. Replies stay simple and direct, making sure each interaction feels informed, respectful, and focused on a better overall experience.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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FAQs About Client Satisfaction Software

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