Service updates shouldn’t leave customers guessing. Smart text alerts deliver instant notifications about appointments, delays, and completions so clients stay informed every step of the way.
98% of texts are read within minutes. Replies come 10x faster than email. Automated updates reduce no-shows while keeping your team focused on service delivery instead of phone tag.
Sync with your scheduling system to trigger alerts automatically. Segment customers by service type or urgency level. Every message creates a record your entire team can access for seamless coordination.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Discover how service update text messaging turns every job status change into clear, real time customer communication. Automated alerts can be tailored to each stage of your workflow, from dispatch to follow up, so your team is not stuck making repetitive calls.
Customers receive timely information directly on their phones, and your organization gains a coordinated, trackable stream of updates that supports faster decisions and a smoother service experience.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
