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Service Update Text Messaging Software

Keep customers informed and engaged with automated service updates that arrive exactly when needed. Textellent delivers appointment confirmations, status notifications, and completion alerts through personalized SMS, while two-way messaging lets clients ask questions and receive instant answers from your team.
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Modernize Service Updates With Smart Text Alerts

Service updates shouldn’t leave customers guessing. Smart text alerts deliver instant notifications about appointments, delays, and completions so clients stay informed every step of the way.

98% of texts are read within minutes. Replies come 10x faster than email. Automated updates reduce no-shows while keeping your team focused on service delivery instead of phone tag.

Sync with your scheduling system to trigger alerts automatically. Segment customers by service type or urgency level. Every message creates a record your entire team can access for seamless coordination.

Master Service Updates With Automated Text Notifications

Transform service communication with automated text notifications that keep customers informed throughout every appointment. Real-time alerts about arrivals, progress updates, and completion confirmations eliminate confusion and build trust.Integration with existing systems triggers messages automatically based on job status changes. Customers receive timely information without your staff spending hours on manual outreach, freeing teams to focus on quality service delivery.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Transform Service Updates Into Real-Time Text Alerts

Discover how service update text messaging turns every job status change into clear, real time customer communication. Automated alerts can be tailored to each stage of your workflow, from dispatch to follow up, so your team is not stuck making repetitive calls.

Customers receive timely information directly on their phones, and your organization gains a coordinated, trackable stream of updates that supports faster decisions and a smoother service experience.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Clear Notices and Prepared Customers

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FAQs About Service Update Text Messaging Software

How can service update text messaging keep customers informed? −
Service update messaging delivers real-time notifications about appointments, delays, or status changes directly to customer phones. Textellent automates these alerts so your team spends less time making calls and more time resolving issues.
What types of service updates work best through SMS? +
Appointment confirmations, technician arrival windows, and completion notices generate the highest engagement. Order status changes, maintenance reminders, and emergency service alerts also perform exceptionally well through text channels.
Can service update messages trigger based on specific events? +
Absolutely. Textellent allows you to set up automated triggers tied to booking confirmations, dispatch updates, or job completions. Your customers receive timely information without any manual sending required from your staff.
How does automated service messaging reduce no-shows? +
Sending confirmation texts and reminder sequences cuts missed appointments by up to 40%. Textellent schedules these messages at optimal times, giving customers easy options to confirm, reschedule, or ask questions before their service window.
Will service update texting work with our scheduling platform? +
Yes. Textellent connects with major scheduling systems, CRMs, and field service management tools to pull appointment data automatically. Every booking, change, or cancellation syncs in real time across your communication channels.
Can customers reply to service update messages? +
They can, and those replies route directly to your team through the Textellent platform. Two-way messaging transforms basic notifications into conversations, letting customers ask questions or request changes without picking up the phone.