SMS Marketing for SaaS Companies

Use two-way SMS to boost trial activations, reduce churn, send reminders, and keep customers engaged with automated campaigns.

Built for SaaS Companies

  • Send demo confirmations, onboarding messages, and renewal reminders from your SaaS company’s main line

  • Automate trial reminders, subscription renewals, and upsell campaigns to increase conversions

  • Segment by customer lifecycle stage, subscription plan, or feature usage to deliver targeted communication

  • Connect CRM, billing, and product tools so records, subscriptions, and conversations stay in sync

Launch SMS That SaaS Customers Actually Read

SaaS customers need timely nudges to stay engaged. SMS ensures reminders, support updates, and promotions are delivered instantly, helping SaaS teams improve activation, retention, and upsells.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of consumers want to text businesses

Everything You Need to Scale SMS

Campaigns and Keywords

Build opt-in lists with sign-up forms, in-app prompts, and QR codes. Send trial-ending reminders, upgrade promotions, and feature announcements while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Send reminders for demo calls, subscription renewals, or training sessions. After-hours auto-replies confirm receipt, capture details, and set expectations for follow-up.

Mobile App, Reporting, and Integrations

Your team never misses a lead or customer message with the mobile app. Track replies, conversions, and campaign ROI, and sync seamlessly with your CRM or billing system.

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OUR BLOG

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Activations, Renewals, and Loyal Customers

FAQs About SMS Marketing for SaaS Companies

What can SaaS companies do with SMS?
You can confirm demos, send trial reminders, share feature tips, push upgrade offers, request feedback, and deliver support updates. SMS increases engagement and reduces churn.
How quickly do SaaS customers respond to texts? +
Most texts are read within minutes, making SMS the most reliable channel for reminders, urgent updates, and promotions.
Can we use our existing business number? +
Yes. You can text-enable your company’s main number so prospects and customers can text or call the same line. Routing ensures messages reach Sales, Support, or Success automatically.
How do after-hours auto-replies work? +
Auto-replies confirm receipt of messages after business hours, gather key details like account or plan, and let customers know when they’ll receive a response.
Can we segment messages and track results? +
Yes. Segment by lifecycle stage, plan type, or engagement level. Track replies, conversions, renewals, and upsells to measure ROI.
Does this integrate with CRM or billing systems? +
Textellent integrates with CRMs, billing platforms, and support tools to sync customer data, subscription records, and communication history.
What about compliance and opt-in or opt-out? +
Customers opt in via sign-up forms, in-app prompts, or keywords. Each SMS includes opt-out instructions, and STOP and HELP commands are handled automatically for compliance.
Can we try Textellent for free? +
Yes. SaaS companies can start with a 14-day free trial to test SMS campaigns, reminders, and workflows before upgrading.