SMS Marketing for Subscription Boxes

Use two-way SMS to reduce churn, send shipping alerts, promote add-ons, and build loyal subscribers with automated campaigns.

Built for Subscription Boxes

  • Send order confirmations, shipping notifications, and renewal reminders from your business line
  • Automate upsell campaigns, loyalty rewards, and referral promotions to boost recurring revenue
  • Segment by subscription type, customer lifecycle, or purchase history to send personalized offers
  • Connect ecommerce platforms, CRM, and marketing tools so data and conversations stay in sync

Launch SMS That Subscribers Actually Read

Subscribers expect timely updates about their boxes. SMS ensures shipping alerts, renewal reminders, and promotions are seen instantly, reducing churn and driving higher retention.

95%

of texts are read within 3 minutes

68%

of consumers are more likely to join a marketing list when offered an instant coupon

78%

are likely to redeem coupons requested from an ad

Everything You Need to Scale SMS

Campaigns and Keywords

Use QR codes, checkout opt-ins, and landing pages to grow your SMS list. Send exclusive previews, upsell opportunities, and seasonal promotions while tracking results with unique codes.

Reminders and After-Hours Auto-Replies

Send renewal and payment reminders to reduce churn. After-hours auto-replies acknowledge support requests, capture subscription details, and set expectations for follow-up.

Mobile App, Reporting, and Integrations

Never miss a subscriber message with the mobile app. Track renewals, upsells, and responses, and sync contacts and conversations with your ecommerce or CRM platform.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Renewals, Upsells, and Happy Subscribers

FAQs About SMS Marketing for Subscription Boxes

What can subscription box businesses do with SMS?
You can send order confirmations, shipping alerts, renewal reminders, upsell offers, loyalty rewards, and referral campaigns. SMS also makes it easy to answer quick customer support questions.
How quickly do subscribers respond to texts? +
Most texts are read within minutes, making SMS the most effective channel for time-sensitive alerts like shipping updates, renewals, and flash promotions.
Can we use our existing business number? +
Yes. You can text-enable your main number so customers can call or text the same line. Messages can be routed to support, sales, or fulfillment automatically.
How do after-hours auto-replies work? +
When subscribers reach out after hours, an auto-reply confirms receipt, requests details such as subscription type or order number, and tells them when to expect a response.
Can we segment messages and track results? +
Yes. Segment by box type, renewal date, purchase history, or customer tier. Track renewals, upsells, and engagement with unique codes and detailed reporting.
Does this integrate with e-commerce platforms? +
Textellent integrates with leading ecommerce and CRM platforms, syncing orders, renewals, and subscriber communication for seamless workflows.
What about compliance and opt-in or opt-out? +
Subscribers opt in through checkout, web forms, or keywords. Each message contains opt-out instructions, and STOP and HELP requests are handled automatically to ensure compliance.
Can we try Textellent for free? +
Yes. Subscription box businesses can start with a 14-day free trial to test SMS campaigns, renewal reminders, and upsell workflows before upgrading.