SMS Marketing for Veterinary Clinics

Use two-way SMS to confirm appointments, send reminders, share pet care updates, and reduce no-shows with automated campaigns.

Built for Veterinary Clinics

  • Text from your clinic’s main line and route messages to Front Desk, Technicians, or Vets in a shared inbox
  • Automate appointment confirmations, vaccine reminders, refill notices, and pet-ready-for-pickup alerts
  • Segment by species, breed, age, wellness plan, and visit history to personalize care messages and offers
  • Connect website forms, PMS, and CRM so client records, reminders, and conversations stay in sync

Launch SMS That Clients Actually Read

Pet owners respond quickly to clear, timely texts. Use instant acknowledgments and reminder sequences to keep schedules full, reduce missed appointments, and improve adherence to wellness plans.

95%

of texts are read within 3 minutes

68%

of consumers are more likely to join a marketing list when offered an instant coupon

78%

are likely to redeem coupons requested from an ad

Everything You Need to Scale SMS

Campaigns and Keywords

Grow opt-in lists with QR codes at check-in, website forms, and adoption events. Send wellness plan promos, flea and tick reminders, and new client offers, and track redemptions with unique codes.

Reminders and After-Hours Auto-Replies

Cut no-shows with confirmations and timed reminders for exams, surgeries, and follow-ups. After-hours auto-replies confirm receipt, capture pet details, and set expectations for next-day responses.

Mobile App, Reporting, and Integrations

Staff never miss a client message with the mobile app. Monitor reply rates, bookings, refill responses, and coupon redemptions, and sync everything with your practice management system.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Kept Appointments and Healthier Pets

FAQs About SMS Marketing for Veterinary Clinics

What can veterinary clinics do with SMS?
Confirm appointments, send vaccine and wellness reminders, notify when a pet is ready for pickup, request medication refills, promote wellness plans, and answer quick questions about hours, pricing, or availability.
How quickly do clients see and respond to texts? +
Most texts are read within minutes. This speed helps ensure time-sensitive reminders and pickup notices are seen right away, which reduces missed appointments and phone tag.
Can we use our existing clinic number? +
Yes. You can text-enable your main line so clients use the same number for calls and texts. Messages can be routed to the appropriate team member without exposing personal numbers.
How do after-hours auto-replies work? +
Set a schedule so messages received after hours get an immediate acknowledgment. The auto-reply can collect the pet’s name, reason for visit, and preferred time, and specify when staff will follow up.
Can we segment messages and track results? +
Yes. Create segments by species, age, wellness plan enrollment, last visit date, or medication status. Track replies, bookings, refills, redemptions, and revenue influenced to measure ROI.
Does this integrate with our practice management system? +
Textellent integrates with PMS and CRM tools so contacts, appointments, and conversation history stay aligned. Web-form inquiries can trigger instant texts to speed intake.
What about compliance and opt-in or opt-out? +
Collect consent via web forms, keywords, or QR codes, and include opt-out language in every message. STOP and HELP commands are processed automatically to maintain opt-in compliance.
Can we try Textellent for free? +
Yes. Veterinary clinics can start with a 14-day free trial to test reminders, campaigns, refill workflows, and inbox operations before upgrading.