SMS Marketing for Refill Reminders

Use two-way SMS to remind customers about refills, reduce missed doses, and improve retention with automated refill reminder campaigns.

Built for Refill Reminders

  • Send timely reminders for prescriptions, memberships, or subscription-based products

  • Automate recurring reminders, follow-ups, and confirmation messages to ensure on-time refills

  • Segment by product type, refill cycle, or customer history to deliver personalized reminders

  • Connect CRM, POS, or healthcare systems so refill records and communications stay aligned

Launch SMS That Customers Actually Read

Missed refills cost businesses revenue and impact customer health or satisfaction. SMS ensures reminders are delivered instantly, helping customers stay consistent and loyal.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of consumers prefer reminders via SMS over calls or emails

Everything You Need to Scale SMS

Campaigns and Keywords

Collect opt-ins at checkout, through forms, or with QR codes on packaging. Send refill reminders, promotions, and instructions while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Send recurring refill reminders with options to confirm, delay, or request more information. After-hours auto-replies acknowledge customer replies and set expectations for next-day processing.

Mobile App, Reporting, and Integrations

Teams never miss a refill request with the mobile app. Track confirmations, delays, and reschedules, and sync seamlessly with your CRM, POS, or healthcare system.

Read Our Blog

15 Promotional Message Examples to Capture Customers

15 Promotional Message Examples to Capture Customers

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How to Build a Successful SMS Campaign in 10 Quick Steps

How to Build a Successful SMS Campaign in 10 Quick Steps

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10 Best Postscript Alternatives for Sales-Driven SMS Campaigns

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READ

OUR BLOG

Woman reading an SMS on her phone

15 Promotional Message Examples to Capture Customers

A group of friends receiving a text message

How to Build a Successful SMS Campaign in 10 Quick Steps

Learn how to build a successful SMS campaign with ease and explore the ten steps to do it. Discover how Textellent can help you set it up.
postscript alternatives

10 Best Postscript Alternatives for Sales-Driven SMS Campaigns

Explore the ten best postscript alternatives for sales-driven SMS campaigns. Discover what makes Textellent stand out as the best alternative available.

Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into On-Time Refills and Repeat Sales

FAQs About SMS Marketing for Refill Reminders

How can SMS help with refill reminders?
You can notify customers when it’s time to refill, confirm orders instantly, and follow up with reminders to prevent missed cycles.
How quickly do customers respond to refill reminders by SMS? +
Most texts are read within minutes, making SMS the fastest way to ensure timely refills and reduce lapses.
Can we use our existing business number? +
Yes. You can text-enable your existing line so customers can confirm or reschedule refills by replying to the same number.
How do after-hours auto-replies work? +
Auto-replies confirm refill requests after hours, provide instructions for urgent needs, and let customers know when their request will be processed.
Can we segment refill reminders and track results? +
Yes. Segment by refill cycle, product type, or customer profile. Track confirmations, delays, and campaign performance to measure ROI.
Does this integrate with CRM or healthcare systems? +
Textellent integrates with CRMs, POS, and healthcare platforms to sync refill data, customer history, and communication.
What about compliance and opt-in or opt-out? +
Customers opt in during sign-up, purchase, or prescription setup. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test refill reminder campaigns and workflows before upgrading.