SMS Marketing for Policy Updates

Use two-way SMS to notify customers, employees, or members about important policy changes and ensure updates are read instantly.

Built for Policy Updates

  • Send instant notifications about policy changes, terms of service, or compliance updates directly from your business number

  • Automate reminders for acceptance confirmations, effective dates, or renewals

  • Segment by customer type, role, or location to ensure the right audience receives relevant updates

  • Connect CRM, HR, or compliance platforms so policies and communications stay aligned

Launch SMS That People Actually Read

Policy changes often go unnoticed in email inboxes. SMS ensures updates are delivered instantly, making it easy to keep stakeholders informed and compliant.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

SMS notifications drive higher acknowledgment rates than email

Everything You Need to Scale SMS

Campaigns and Keywords

Collect opt-ins during sign-ups, onboarding, or training. Use keywords to categorize by policy type or audience and send targeted updates with trackable acknowledgments.

Reminders and After-Hours Auto-Replies

Send reminders for policy acceptance deadlines, compliance training, or acknowledgment confirmations. After-hours auto-replies confirm receipt and share key policy details or links.

Mobile App, Reporting, and Integrations

Teams never miss a response with the mobile app. Track acknowledgments, feedback, and compliance rates, and sync seamlessly with CRM, HR, or compliance systems.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Higher Awareness and Stronger Compliance

FAQs About SMS Marketing for Policy Updates

How can SMS help with policy updates?
You can notify customers, employees, or members about changes, send effective dates, and request acknowledgment to ensure compliance.
How quickly do people read SMS policy updates? +
Most texts are read within minutes, making SMS one of the most effective ways to guarantee awareness of important changes.
Can we use our existing business number? +
Yes. You can text-enable your current number so policy messages come from a trusted sender.
How do after-hours auto-replies work? +
Auto-replies confirm receipt of policy-related questions after hours, share essential details, and let recipients know when to expect a response.
Can we segment updates and track results? +
Yes. Segment updates by audience, role, or location. Track acknowledgments, confirmations, and compliance rates.
Does this integrate with CRM or HR systems? +
Textellent integrates with CRMs, HR platforms, and compliance tools so policies, records, and communications stay synced.
What about compliance and opt-in or opt-out? +
Recipients opt in during registration, onboarding, or policy enrollment. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically.
Can we try Textellent for free? +
Yes. Businesses and organizations can start with a 14-day free trial to test policy update campaigns and workflows before upgrading.