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HVAC Service Text Messaging Software

Streamline appointment confirmations, service reminders, and emergency dispatches with intelligent text messaging built for HVAC contractors. Textellent connects your team with customers through automated scheduling alerts, instant job updates, and conversational replies that keep service calls organized. Deliver faster response times while reducing no-shows and missed opportunities.
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HVAC Teams Win With Text Messaging

HVAC service runs on speed and reliability. When systems go down, customers need answers now, not hours later. Text messaging delivers instant updates on arrival times, service completions, and emergency repairs that keep clients informed and operations running smoothly.

98% of texts get read within minutes. Responses arrive 10x faster than email. 75% of customers prefer texting over phone calls for service updates and appointment scheduling.

Maximize Response Rates For HVAC Service Calls

Maximize response rates by connecting with customers through their preferred communication channel. HVAC text messaging software automates appointment confirmations, technician dispatches, and follow-up requests while your team focuses on critical repairs. Customers respond faster, show up more often, and book repeat services when communication happens where they already spend their time: on their phones.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Maximize HVAC Service Results With Text Messaging

Transform how your HVAC business communicates with clients using dedicated service text messaging software. Replace phone tag and scattered updates with a single, streamlined channel that keeps every job moving forward.

Automated texts coordinate appointment details, technician dispatch notes, and post service follow ups so teams stay aligned and customers stay informed. Make sure each interaction feels fast, clear, and convenient while your staff stays focused on delivering excellent HVAC work in the field.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Scheduled Repairs and Comfortable Homes

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FAQs About HVAC Service Text Messaging Software

How does SMS automation help HVAC businesses stay ahead of service schedules? −
Automated text reminders keep maintenance appointments on track and reduce no-shows by up to 90%. Your team can focus on quality service while the system handles appointment confirmations, follow-ups, and seasonal tune-up notifications without lifting a finger.
What makes text messaging effective for emergency HVAC calls? +
Customers reach out via text when their AC fails or heating stops working, and Textellent delivers instant responses even after hours. You can triage urgent requests, dispatch technicians faster, and provide status updates that keep anxious homeowners informed throughout the repair process.
Can HVAC companies use texting to boost seasonal maintenance bookings? +
Absolutely. Textellent lets you send targeted campaigns before peak heating and cooling seasons to fill your calendar with preventive maintenance jobs. Segmented lists allow you to reach customers based on equipment type, last service date, or warranty status for maximum relevance.
Does Textellent work with our existing HVAC dispatch and billing software? +
Yes. Textellent integrates with popular field service management platforms and CRMs to sync customer data, job details, and payment information automatically. Your technicians see conversation history in the field, and billing updates flow seamlessly between systems.
How do HVAC contractors handle customer questions through text messaging? +
Textellent centralizes all SMS conversations in one inbox where your team can answer questions about pricing, availability, and equipment options. Saved replies and templates speed up common inquiries while maintaining a personal touch that builds trust with homeowners.
Is SMS marketing for HVAC services compliant with messaging regulations? +
Yes. Textellent manages consent collection and opt-out requests automatically to keep your campaigns compliant with TCPA and carrier guidelines. You can confidently promote seasonal specials, referral programs, and new services while protecting your business from regulatory risks.