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Call Volume Reduction Text Messaging Software

Reduce incoming calls by deflecting routine inquiries to automated text conversations. Textellent handles appointment confirmations, status updates, and common questions through intelligent messaging, freeing your team to focus on complex issues that truly need phone support while maintaining excellent customer service.
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Cut Call Volumes With Automated Text Replies

Instantly cut overwhelming call volumes with automated text replies that handle routine questions before agents ever pick up. This intelligent call volume reduction text messaging software keeps queues short and customers informed while phones stay open for true priorities. With 98 percent of texts read within minutes and replies arriving up to 10 times faster than email, your team can manage more inquiries with less stress.

Unlock Lower Call Volume With Smart Texting

Transform how your contact center operates by shifting routine inquiries from voice to text channels that customers prefer. Smart texting technology intercepts common questions through automated messaging, freeing agents to focus on complex issues requiring human expertise.This strategic approach reduces hold times, improves first contact resolution, and creates breathing room for staff during peak periods without adding headcount or infrastructure costs.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Transform Call Centers With Automated SMS Replies

Overwhelmed agents and endless phone queues drain productivity while frustrating callers who wait on hold. Automated SMS technology deflects repetitive inquiries to text conversations, allowing your team to resolve simple matters instantly through messaging while preserving phone lines for situations demanding personal attention.
This shift creates capacity without hiring, reduces caller abandonment, and delivers answers through the channel modern consumers actually want to use.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Fewer Calls and More Efficiency

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FAQs About Call Volume Reduction Text Messaging Software

How can text messaging reduce incoming call volume? −
Automated text responses handle routine inquiries instantly without requiring phone conversations. When customers text questions about hours, services, or account status, your system can reply immediately with accurate information. This frees up phone lines for complex issues that truly need voice support.
What types of calls can be replaced with text automation? +
Appointment confirmations, order status updates, and basic FAQs are perfect for text automation. Password resets, payment reminders, and delivery notifications also work better via SMS. Textellent lets you build workflows that intercept these common requests before they become phone calls.
Can customers text our main business line instead of calling? +
Absolutely. Textellent enables SMS on your existing business number so customers can choose their preferred contact method. They get faster answers through text while your team handles fewer interruptions. This dual channel approach gives everyone more flexibility.
Does text messaging work for customer service escalations? +
Yes. You can triage incoming texts and route urgent matters to the right department automatically. Simple questions get resolved through automated responses while complex cases move to live agents. This sorting happens instantly, reducing wait times across all channels.
How do we measure the impact on call reduction? +
Textellent provides analytics showing text volume versus phone inquiries over time. Track which automated responses resolve issues completely and which topics still generate calls. These insights help you refine your text strategy and maximize deflection rates.
Will switching to text frustrate customers who prefer calling? +
Not at all. Text becomes an additional option, not a replacement for voice support. Many customers actually prefer texting for quick questions during work hours. Textellent manages both channels so everyone gets service their way without forcing a single method.