Every client-focused team needs client satisfaction software that does more than collect surveys. With Textellent, automated two-way SMS check-ins, appointment confirmations, and post-service feedback links run on schedules or CRM triggers, so responses arrive while the experience is fresh.
A shared inbox and templates cut manual follow-ups, speed issue resolution, and lift rebooking and referral rates through timely, consistent texting.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Client satisfaction software works best when communication happens in real time, and SMS automation keeps updates easy to follow. With Textellent, two-way business texting supports confirmations, feedback check-ins, and service status updates, so clients get faster responses and fewer missed details.
Convenient texts deliver timely reminders, clear instructions, and personalized follow-ups based on recent activity. Replies stay simple and direct, making sure each interaction feels informed, respectful, and focused on a better overall experience.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
